VEWRS Pty Ltd
Privacy Policy
Last Updated: 01/06/2026
This Privacy Policy explains how VEWRS Pty Ltd ('VEWRS', 'we', 'our', or 'us') collects, uses, discloses, and protects your personal information when you access or use the VEWRS platform, including our website (vewrs.com), mobile applications, and related services (collectively, the 'Platform'). VEWRS operates a fan engagement, attendance verification, loyalty, rewards, and sports intelligence platform designed to recognise and enhance participation in sport and entertainment experiences. VEWRS is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as applicable international privacy standards. By using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
We collect information that is reasonably necessary to operate, maintain, improve, and secure the Platform.
1.1 Information you provide directly
- Account details (such as email address, username, password)
- Profile information (such as display name and preferences)
- Communications with VEWRS (including support requests)
1.2 Information collected automatically
When you use the Platform, we may automatically collect:
- Device information (device type, operating system, app version)
- Usage and engagement data (features accessed, activity patterns, session duration)
- IP address and general location indicators
- Performance, diagnostic, and analytics data
1.3 Location data (attendance verification)
Where enabled by you, we may collect precise location data for the purpose of:
- verifying attendance at eligible live events;
- preventing fraud or manipulation of verification systems;
- enabling attendance-based features and rewards.
Location services are optional. However, disabling location services may limit or prevent access to certain Platform features, including attendance verification. We do not continuously track location in the background unless explicitly required for an enabled feature.
How We Use Your Information
We use collected information to operate and improve the Platform, including to:
- create and manage user accounts;
- provide attendance verification functionality;
- allocate Reward Entries, Status, and engagement-based benefits;
- operate promotional campaigns and rewards systems;
- provide subscription services;
- detect, prevent, and investigate fraud or abuse;
- improve Platform performance, features, and user experience;
- provide customer support;
- comply with legal obligations.
Data Analytics, Insights, and Platform Intelligence
VEWRS generates aggregated and de-identified data based on user activity, attendance verification, and engagement across the Platform.
This may include:
- attendance trends at events;
- engagement patterns across user groups;
- demographic or cohort-level analytics (in non-identifiable form);
- platform usage statistics;
- event, venue, or experience performance insights;
- aggregated behavioural metrics.
We may use and disclose these aggregated and de-identified insights to sporting organisations, event organisers, venues, broadcasters, and commercial partners for purposes including:
- improving event experiences;
- measuring fan engagement;
- supporting commercial partnerships;
- enhancing sports and entertainment ecosystems;
- industry research and analytics.
This information does not identify individual users.
VEWRS does not sell or disclose personal information that directly identifies an individual user to third parties for their independent marketing use.
Where required by law or where reasonably necessary, we may provide additional notice or seek consent for specific data uses.
Reward and Engagement Data
VEWRS tracks engagement activity, including:
- verified attendance at events;
- participation in Platform features;
- achievement of Status levels or milestones;
- allocation and usage of Reward Entries.
This data is used solely to operate the VEWRS engagement, verification, and rewards systems. Reward Entries and Status are non-financial, non-transferable, and exist only within the Platform ecosystem.
Subscriptions and Payment Information
VEWRS does not store or process full payment card details. All payments are processed by third-party providers, including:
- Apple App Store (Apple Inc.)
- Google Play Store (Google LLC)
- Stripe, Inc.
These providers handle payment information in accordance with their own privacy policies. VEWRS may receive limited transactional information such as subscription status, renewal state, and purchase confirmation.
How We Share Information
We may share information in the following circumstances:
6.1 Service providers
With trusted third parties that assist in operating the Platform, including:
- cloud infrastructure providers (e.g. Amazon Web Services);
- analytics providers;
- payment processors;
- technical service providers.
6.2 Business insights (de-identified only)
As described in Section 3, we may share aggregated and de-identified insights with commercial partners.
6.3 Legal compliance
Where required by law, regulation, or legal process.
6.4 Business operations
In connection with mergers, acquisitions, or business restructuring (subject to appropriate safeguards).
We do not sell personal information that identifies individual users.
Push Notifications
If enabled, we may send push notifications relating to:
- event updates;
- attendance verification alerts;
- reward notifications;
- Platform activity updates;
- subscription and account communications.
You may disable notifications at any time through device settings.
Data Storage and Security
Your information is stored securely using industry-standard safeguards. Data is primarily stored using Amazon Web Services (AWS) infrastructure. We implement reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, or disclosure. However, no system can guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to:
- provide the Platform;
- comply with legal obligations;
- resolve disputes;
- enforce agreements;
- maintain fraud prevention and security systems.
When no longer required, information is deleted or de-identified where reasonably practicable.
Your Rights and Choices
You have the right to:
- access your personal information;
- request correction of inaccurate data;
- request deletion of your account;
- withdraw consent for optional features (such as location services);
- opt out of marketing communications.
Requests can be made via support@vewrs.com.
Children's Privacy
VEWRS is intended for individuals aged sixteen (16) years and over. The Platform is not directed to children under the age of sixteen (16), and VEWRS does not knowingly permit individuals under this age to create an Account or use the Platform.
11.1 Users Aged 16–17
Individuals aged sixteen (16) or seventeen (17) may access and use the Platform only where they have obtained the consent and ongoing supervision of a parent or legal guardian. Where such consent is provided, users aged 16–17 may access the Platform's core functionality, including attendance verification, engagement features, Status systems, and free-tier participation, subject to these Terms and applicable laws.
11.2 Restrictions on Financial and Subscription Features
Users under eighteen (18) years of age are not permitted to purchase, hold, or access paid Subscription Plans. Subscription purchases are restricted to users aged eighteen (18) years and over.
11.3 Participation in Rewards and Promotions
Users aged 16–17 may participate in Reward Entries, promotions, giveaways, or similar promotional activities only where:
- such participation is permitted under applicable law; and
- parental or guardian consent has been obtained; and
- VEWRS has not restricted participation in the specific promotion or Reward Entry mechanism.
VEWRS may, at its discretion, exclude or limit participation of users under eighteen (18) in certain promotions, Reward Entry allocations, or prize draws where required for legal, regulatory, or risk management purposes.
11.4 Collected Data from Children Under 16
VEWRS does not knowingly collect personal information from individuals under sixteen (16) years of age. If VEWRS becomes aware that personal information has been collected from an individual under sixteen (16) without appropriate consent, reasonable steps will be taken to delete that information as soon as practicable.
11.5 Verification and Enforcement
VEWRS may take reasonable steps to verify age and parental consent. We may suspend or terminate access where we reasonably believe that age requirements or consent requirements are not satisfied or have been breached.
International Data Transfers
Your information may be stored and processed in Australia or other jurisdictions where our service providers operate. By using the Platform, you consent to such transfers where permitted by law.
Third-Party Services
The Platform may integrate with third-party services, including:
- Apple Inc.
- Google LLC
- Stripe, Inc.
- Amazon Web Services (AWS)
Each third-party provider has its own privacy policy governing their data practices. VEWRS is not responsible for the privacy practices of third-party services.
Marketing and Communications
We may send service-related communications. Marketing communications will only be sent where permitted by law, and you may opt out at any time. We do not provide personal information to third parties for their independent marketing purposes.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Where changes are material, we will take reasonable steps to notify users. Continued use of the Platform constitutes acceptance of the updated policy.
Contact Us
Governing Law
This Privacy Policy is governed by the laws of Queensland, Australia.
© 2026 VEWRS Pty Ltd. All rights reserved.